Frequently Asked Questions

While breakfast is not included, you can enjoy delicious meals at The Ruby, a highly rated breakfast restaurant conveniently located next to our lobby. They’re open from 7am to 2pm on weekdays and 8am to 3pm on weekends and holidays.

Certainly! Our fitness center is equipped with weights, treadmills, a Peloton machine, and more for your convenience and enjoyment. The fitness centre, along with vending machines, ice machines, and washer/dryer, is located on the 1st floor – our guest service floor.

Yes, we do. Our business center is located right next to our lobby and is equipped with a printer and computer.

Certainly! We provide a cot for an additional $20 per night. Additionally, cribs are available at no extra charge.

Yes, we offer EV charging at no extra charge when you park with us.

Yes, we offer convenient laundry service for our guests (surcharge). Please bring items to the front desk before 8:30 AM for same-day return. Coin-operated laundry machines are also available on our guest service floor.

Yes, housekeeping cleaning service is available upon request. Please contact our front desk one day before, and we will schedule cleaning for the following day.

Yes, all of our studio suites are equipped with a kitchenette and living room space. Making them perfect for families and extended stay.

Unfortunately, we do not accommodate pets.

We do not have a pool.

Absolutely! We’re happy to store your luggage at our front desk before check in and after check out. This service is complimentary.

For check-in, you’ll need to present a government-issued photo ID and a valid credit card with a matching name, that is able to preauthorize for Room and Taxes plus $200. We do not accept cash or debit as a deposit, however you are free to pay with these means upon departure.

A government-issued photo ID and a valid credit card in the cardholder’s name are required for check-in. You can pay with cash or debit upon check-out if you wish to change the payment method.

Our check-in time is at 4 PM, and check-out is at 12 PM for your convenience.

Absolutely! If you’re planning a group trip or an extended stay, please reach out to us at sales@bestwesterncarlton.com for personalized quotes and special rates.

Yes, we offer hotel parking with valet service. It’s available for $30 per night from May to September, and $20 per night from October to April, with unlimited in-and-out privileges. Please note, our parking facility has a height restriction of 6’5” and may not accommodate oversized vehicles. You can leave your vehicle before check-in time and keep it parked all day on the day of departure.

Our vehicle height restriction is 6’5”. Please note that oversized vehicles may not be accommodated.

Yes, Johnson Street Parkade is within a 5-minute walking distance from us. Their vehicle height restriction is 6’5”. If you are looking for an open surface public lot, Wharf Street Parking Lot is available within a 10-15 minute walking distance. For daily/hourly rates, please click here.

Yes, the Hop-On Hop-Off city tour bus is available in Victoria all year around! You can purchase your ticket at the kiosk in front of the Empress.

Victoria Regional bus fare is $2.50 for a single boarding and $5.00 for a day pass. You can pay with cash, use the UMO app, or UMO reloadable cards. We offer UMO reloadable cards at the front desk at no charge.